Return & Refund Policy

At Asmila, we are committed to providing high-quality automotive and bicycle decorative lights. Your satisfaction is our top priority.

1. One-Year Warranty

All Asmila products come with a one-year warranty from the date of purchase.

During this warranty period, any quality-related issues (e.g., manufacturing defects, malfunctioning components, or performance failure under normal use) are covered by our warranty policy.

2. Refund Only – No Return Required

For quality issues within the one-year warranty period, we offer a full refund without requiring you to return the product.

This means:

• No need to ship the item back to us

• No extra return shipping costs on your end

• A full refund will be issued to your original payment method

Note: This policy applies to product quality issues only. Damage caused by misuse, accidents, or unauthorized modifications is not covered.

3. What Qualifies as a Quality Issue?

We consider the following as valid quality issues:

• Product does not work upon arrival

• Lights stop functioning under normal use

• Obvious manufacturing defects (e.g., broken casing, loose wiring)

• Waterproof failure under normal rain conditions (for products advertised as rain-friendly)

The following are NOT considered quality issues:

• Buyer's remorse or change of mind

• Incorrect installation (please refer to the user manual)

• Damage caused by accident, dropping, or improper use

4. How to Request a Refund

If you experience a quality issue, please contact us within the warranty period:

Step 1: Email us at support@asmilalights.com with:

• Your order number

• A brief description of the issue

• A short video or photo showing the problem (this helps us verify and improve our products)

Step 2: Our customer support team will review your request within 24 hours.

Step 3: Once approved, we will issue a full refund to your original payment method within 3–5 business days.

No need to send the product back. Ever.

5. Order Issues (Wrong Item / Missing Parts)

If you received the wrong item or missing parts:

• Please contact us within 7 days of delivery

• We will send you the correct item or missing parts at no additional cost